- Easy Access
- Versatile
- Thoughtful Design
Love the Bag but sent the wrong bag twice!
The bag itself is great! I have two and bought my mother one for Christmas. The last two times I have ordered, I have ordered - and paid for - a medium and been sent a Small (marked as a medium) from them. Need to watch what's going into their shipments more carefully and buyers - make sure to measure if you're in doubt at all.
Caraa
Hi Sara,
Thank you for taking the time to leave a review and for being a loyal customer. We're delighted to hear that you love our bags and have purchased multiple items in the past.
We sincerely apologize for the mixup with your recent orders where you received the wrong size bag. That should not have happened, and we understand your frustration. Our team takes great care in ensuring orders are fulfilled accurately, but it seems we dropped the ball in your case. Please email us at hello@caraa.co with your order details, and we'll be happy to resolve this issue promptly by sending you the correct medium bag at no additional cost.
We value your business and appreciate you bringing this to our attention so we can improve our processes. Thank you again for your patience and for choosing our brand.
Warmly,
Caraa customer care
